Plan your insurance requests visit

An insurance request might call for repair photos, an invoice, a contractor estimate, a licensed inspection, or engineering. Those documents are not interchangeable. Ask what the recipient will accept before booking.

Planning your next step? Our guide explains from deck report to repair plan: what to do next so you can prepare a clearer request.

Illustrative Yellowstone deck service scene

What to send before we arrive

For a rental or multifamily building, include building and unit identifiers, any correction notice, and the contact responsible for resident access.

  • The original request with sensitive details removed
  • The submission deadline
  • Required report type and signer’s credentials
  • Photos and any completed repair documentation

Local resources for Louisville

Louisville has exterior property-maintenance requirements and a rental registry program. An existing deck repair, a rental inspection notice, and a new deck permit are different processes; identify which one applies to your request.

Louisville Codes & Regulations
Illustrative Yellowstone deck service scene

From the visit to a written scope

Yellowstone can discuss a contractor assessment, repair scope, and documentation of contracted work. Acceptance and coverage decisions remain with the insurer; no renewal outcome is guaranteed.

Scheduling and access in Louisville

Provide the full property address rather than only the city name. We will confirm scheduling, the number of structures, safe access below the deck, and who should attend the visit. If there is a deadline, include the actual notice so the work and required document can be discussed together.

Illustrative Yellowstone deck service scene

LET’S TALK ABOUT YOUR PROPERTY

Request an Inspection

A few details to start the conversation.

Review and send through your email app. Have more details? Use the full form.